Refund policy

RETURN & REFUND POLICY

Our Guarantee

We stand behind our coffee. If you're not happy with your order, let us know within 30 days of receiving it and we'll make it right — full refund, no questions asked. Keep the coffee.

That's it. No shipping it back, no hassle.

Contact us at support@ridgelineroast.com and we'll sort it out.

Damaged or Wrong Orders

If your order arrives damaged or we sent you the wrong thing, contact us right away at support@ridgelineroast.com. We'll fix it immediately — replacement or refund, your choice.

Subscriptions

You can pause, skip, or cancel your subscription anytime. No fees, no penalties. Manage it through your account or contact us and we'll handle it.

Non-Returnable Items

Gift cards cannot be refunded.

Refund Timing

Once we approve your refund, it typically takes 5-10 business days for your bank or credit card company to process it. If it's been more than 15 business days, reach out to us at support@ridgelineroast.com.

Questions?

Email us anytime: support@ridgelineroast.com