Refund policy

RETURN & REFUND POLICY

Our Guarantee

We stand behind our coffee. Not happy with a coffee? Tell us within 30 days of receiving it and we'll send you a different roast or refund that bag. Keep the coffee. One guarantee claim per customer.

That's it. No shipping it back, no hassle.

Brew Gear

Return unused gear in its original packaging, with all its parts, within 30 days. Return it free in store at The First Sip, or by mail: we'll email you a prepaid label and take its cost off your refund. If it arrived damaged, faulty or wrong, the label is on us. Refunds go out once we've received and checked the item. Original shipping isn't refunded.

Damaged or Wrong Orders

If your order arrives damaged or we sent you the wrong thing, contact us within 7 days, with a photo, at support@ridgelineroast.com. We'll fix it immediately: replacement or refund, your choice.

Subscriptions

You can pause, skip, or cancel your subscription anytime. No fees, no penalties. Manage it through your account or contact us and we'll handle it.

Non-Returnable Items

Gift cards cannot be refunded.

Machines are final sale. Bellucci and Carimali espresso machines, grinders and milk fridges can't be returned, exchanged or refunded, including if you change your mind or don't end up liking them. The only claims we accept on them are defects covered by Bellucci's warranty, on Bellucci's terms.

Refund Timing

Once we approve your refund, it typically takes 5-10 business days for your bank or credit card company to process it. If it's been more than 15 business days, reach out to us at support@ridgelineroast.com.

Questions?

Email us anytime: support@ridgelineroast.com